Business Developers | Regional Sales Managers – SoftLite Windows and Doors

Headquarters:    Streetsboro, OH 

AVAILABLE AREAS: North Central (WI, MN, ND, SD), Southeast (FL, GA, AL) and New England

The regional sales manager (RSM) works to improve the dealer channel’s market position and achieve financial growth. The RSM builds key customer relationships, identifies new business opportunities, negotiates and closes business deals, and maintains extensive knowledge of product lines and current market conditions.  

Deliverable Outcomes:

• Manage all relationships and sales activities with existing and potential SoftLite customers. This includes annual business planning, training and marketing support activities, resolving and correcting all relationship, product, pricing, credit, shipping, lead-time, and day-to-day business issues in a timely manner.
• Assess and cultivate strong business relationships with window and door- focused trade partners whose segment focus aligns with SoftLite’s product portfolio.
• Support existing clients to ensure they are satisfied and positive. Sales calls may require presentations about solutions and services that meet or predict the client’s future needs.

Responsibilities:

• Develop a pipeline of new business while capturing knowledge of the market. Track and record activity on accounts and build forecast sales targets (and ensure they are being met).
• Adopt the finest product knowledge and presentation skills in the window and door industry. Plan approaches and pitches. Work with marketing staff using market and competitive knowledge to help identify and develop the company’s unique selling propositions and differentiators.
• Develop and maintain a highly collaborative and positive working relationship with SoftLite’s leadership team, manufacturing division, and company personnel.
• Identify opportunities for campaigns, services, and distributions channels that will lead to increased sales. Maintain correct channels or distribution and proper mapping in each market to collect maximum market share while minimizing market conflict.
• Work seamlessly with manufacturing on project flow and product production as well as new product development.
• Participate in pricing solutions and service.
• Adhere to travel and entertainment cost-center budgets.
• Ensure customer showrooms correctly exhibit our products with the most current revisions – always looking first-class and up-to-date.

Qualifications and Experience:

• 2-5 years of applicable work experience within the window and door industry
• Networking, prospecting, motivation to sell, closing skills, ability to identify customer needs and challenges, market knowledge, and professionalism.
• Demonstrates the ability to speak to large groups using multiple delivery methods.
• Significant experience in negotiating with customers and successfully resolving disputes
• Evidence of strong analytical and fact-based planning skills
• Self-motivated with the ability to operate independently or in a team environment to achieve results
• Excellent organizational, leadership, and analytical skills
• High level of proficiency with the Microsoft Office Suite
• Strategic planning and execution
• Strong written and verbal communication skills
• Proven organizational skills and attention to detail
• Travel will be required an

SoftLite is looking for a motivated, detail-oriented order entry/customer service representative to join our growing team in Streetsboro, Ohio.

In this role, you will support both customer service and regional sales managers with information regarding products and status of orders and/or quotes. You will also work with other departments to ensure a smooth transition of orders through the system to final shipment. The order entry/customer service rep is the backbone for building rapport and trust with customers by delivering exceptional service to them consistently day in and day out. We also love having fun and are focused on building a strong team!

A Day in the Life:
• Inputting 25-50 custom orders and quotes accurately into computer systems daily
• Entering service warranties
• Maintaining an online filing system
• Facilitating requests from customers and sales managers for pricing, sales aids, and other needs
• Troubleshooting customer issues or complaints
• Assisting customers with a range of complex inquiries ranging from ETA of an order to details of a shipment
• Responding to questions and requests as quickly as possible, making every effort to exceed customer expectations
• Gathering feedback and bringing new ideas to improve the customer’s experience
• Other duties or tasks assigned as needed

Do you have what it takes?
• Strong attention to detail accuracy
• Accomplish job tasks in a timely manner
• Positive, compassionate, and customer-centric
• Team oriented – department thrives on supporting fellow co-workers
• Ability to perform duties, troubleshoot, and prioritize tasks to meet deadlines with minimal supervision or guidance
• Comfortable in a dynamic, fast-paced environment
• Self-reliant in managing multiple email chains simultaneously
• Proficient with MS Office Suite
• AS400 knowledge preferred
• Language skills
o English (reading, writing, and verbal)
o Effective communication skills
o Business writing proficiency
• Mathematical skills
o Understand basic math and measurements, including fractions and decimals
o Understand geometry/shapes

Education/Experience:
• High school diploma or equivalent, associate degree preferred
• 2 years’ experience in customer service in any industry

Benefits:
You will be working collaboratively in a team atmosphere with a casual dress code – jeans allowed.
• Weekly pay
• Health insurance
o Medical
o Dental
o Vision
o Accident and critical Illness
o 401(k) with company match
o Short- and long-term disability
o Basic general life insurance at 2x annual salary
• Paid Time Off (PTO) Accrual
o (3) paid sick days – eligible upon hire
o (8) paid holidays and (2) floating holidays – eligible upon hire
• Employee Assistance Program
• Referral bonus program
• Window discounts

Schedule:
• Monday to Friday – Onsite
• 8 a.m. – 4:30 p.m.

Department: Supply Chain

Job Location: Streetsboro, Ohio

Job Type: On-site

Employment Status: Full-Time (Non-Exempt)

SoftLite, LLC. is seeking a junior buyer / purchasing planner capable of assisting the supply chain department with monitoring our current buying systems and creating the best methods for day-to-day purchasing operations. This person will gain experience in establishing vendor relationships and negotiation strategies, working toward completing goals based on corporate inventory needs and sales projections for the coming year and into the future.

Job Requirements:

• Purchases inventory, non-inventory, and MRO materials as assigned. Interfaces with vendors to meet internal requirements and reduce costs.
• Creates and maintains purchase orders for assigned commodities and vendors.
• Anticipates and determines causes of delays in department operations and takes appropriate action to meet deadlines.
• Communicates with other managers, buyer II, supply chain management, and maintenance as necessary about potential concerns.
• Monitors excess and obsolete inventory to minimize loss.
• Maintains strong working relationships and communications with production to ensure production/shipping schedules are met.
• Maintains bill of material accuracy.
• Responsible for ensuring that all receiving documents are completed accurately, timely, and neatly in accordance with established procedures.
• Back up key positions in department.
• All other duties as assigned.

Job Qualifications:

• Prior experience in material management is preferred (1-3 yrs.)
• Must be highly detailed and able to work on multiple tasks independently with little direct supervision in a fast-paced environment.
• Experience in the fenestration industry preferred.

Education:
Bachelor’s degree preferred

Experience Level:
1-3 years